Request for customer service

A widespread network of technical people

Silvelox has a widespread network of customer service centres able to promptly assist customers on the Italian territory.

Abroad Silvelox is supported by branches in France and in the United Kingdom, and recommended dealers and technical personnel in its other markets in Europe and all over the world, all characterised by experience and competence.

If your door needs customer service, just fill the Customer service request and non conformance report form and send it to Silvelox customer care service: we will get in touch with the nearest local technician and have your door repaired.

You can also contact Silvelox customer care service by calling the number +39 0461-755755 (from Monday to Friday, 9.00-12.30 and 14.00-17.30), or writing to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you need to operate a new remote control or re-set a remote control which is not functioning please download the file Instructions to operate a new remote control and follow the instructions.

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